What to Expect on Your First Visit
Your path to feeling better starts here.
Whether you're visiting us for chiropractic care, physiotherapy, massage therapy, or acupuncture, your first appointment at 2 Align Health is designed to be welcoming, thorough, and personalized to your needs. We're proud to serve patients from Richmond Hill, Markham, North York, and the surrounding GTA.
Step 1: Your Welcome & Intake
When you arrive at our Richmond Hill clinic, our front desk team will greet you and guide you through your intake forms. If you've already completed them online, even better - we’ll just confirm a few details.
We’ll review your health history, any previous injuries or treatments, and what’s currently bothering you — whether it's neck pain, back pain, joint stiffness, sports injury, or stress-related tension.
Tip: If you haven’t completed your forms ahead of time, arrive 10–15 minutes early so we can get started on time.
Step 2: One-on-One Consultation
You’ll meet privately with one of our licensed chiropractors, physiotherapists, massage therapists, or acupuncturists, depending on your service of choice. We'll discuss your symptoms, goals, and daily activities that may be contributing to your condition.
Our goal is the same for all : to listen, understand, and support your journey toward pain relief and improved function.
Step 3: Physical Assessment & Examination
To accurately understand your condition, we’ll perform a detailed physical exam, which may include:
Postural or movement assessments
Joint mobility or range of motion testing
Muscle strength or tension analysis
Orthopedic or neurological tests (if needed)
Every assessment is tailored to your concerns — whether you’re an athlete, office worker, parent, or retiree.
Step 4: Your Personalized Treatment Plan
Once we’ve identified the cause of your pain or dysfunction, we’ll walk you through a customized care plan. You’ll learn what’s going on, what treatment options are available, and how we can help you reach your goals — step by step.
We’ll also provide education on injury prevention, stretching, home exercises, or ergonomic changes if helpful.
At 2 Align Health, our multi-disciplinary team often works together — so if combining care (e.g., chiropractic with physio or massage) is beneficial, we’ll coordinate everything for you.
Step 5: Same-Day Treatment (If Appropriate)
In most cases, we begin treatment during your first visit. Whether it’s a chiropractic adjustment, soft tissue therapy, manual physiotherapy, acupuncture, or a combination of modalities, we aim to help you start feeling better right away.
Step 6: Direct Billing & Insurance Support
We offer direct billing to most major insurance companies to make your visit easier. Simply bring your insurance card, and we’ll handle the paperwork. No doctor’s referral is required for most extended health benefits.
We regularly see patients from Richmond Hill, Markham, and North York who value convenience, transparency, and quality care — all in one place.
What to Bring & Wear
Your insurance card or policy details
Comfortable clothing (e.g., activewear or loose-fitting clothes)
Any imaging reports or medical records (if applicable)
